In order to better serve you, we
are providing guidelines for the
use of the emergency channel.
Emergency requests are expedited
and are handled in the order of
severity.
Following such guidelines will
assure a speedy response to issues
that really are of an emergency
nature. Please, make use of the
emergency channel when you have an
issue that meets one of the
criteria below;
1. Your site is down.
2. Possible security issue.
3. An issue is preventing business
on an e-commerce site.
Before submitting an emergency
request, please make sure your
problem is not caused by your ISP,
please check your site through an
alternate network by using
Hexillion AspTrace (type
in your domain).
Abusing the emergency channel
(i.e. - using it for non-emergency
issues) may result in permanent
block of your account from future
emergency use.
