We're so sure that you'll be happy, that we offer a 100% satisfaction guarantee on our Shared, VPS and Reseller Hosting services! We only request that customers who chooses to discontinue service fill out a short cancellation form so that we can work to avoid any future problems for other customers. After the guarantee period has lapsed, refunds will not be issued for unused period of service. Charges for bandwidth overage, setup fees and domain registration are not refundable. Money back guarantee terms differ for each service type; Shared Hosting - 45 days; VPS - 15 days; Resellers - 30 days; Dedicated - None. Please see Terms of Service for full details.

Daily we receive new clients complaining of downtime and lack of support from their previous hosting companies. Downtime should never be routine! You have our word, technical expertise and investment in quality equipment and connectivity that our network will be up 99.9%. Please see Service Level Agreement for full details.